Homewood Suites by Hilton Gainesville

This is the third Hilton property I’ve stayed in Gainesville. At this property I was given one choice prior to checking in. As a diamond member, I had requested a higher floor, one king bed studio. The only choice I received was a handicapped king bedroom on the first floor. I’ve found this to be common in many hilton properties where they can’t keep up with the booking technology and fall short on the promises. The parking, lobby and adjoining dining areas were fine. We had been driving over 8 hours , were pretty tired, so we just headed for the room. The only hotel attendant at check in was busy with other guests to pursue changing rooms. The dark room seemed like a mess of renovations, cracked tiles in front of the bathroom sink, very dated kitchen. Overall, it wasn’t very inviting or felt very clean. The bed was comfortable and we slept well. As a homewood suites breakfast this one was pretty good with more choices than others. The evening reception also was nice, though there was no adult beverages at the time. In comparison with the other Hilton properties nearby that I’ve stayed at I would stay at Hilton Garden Inn, except that they don’t offer a complimentary breakfast. The nearby Hampton Inn is the worst. I would only stay here again if they update the rooms and can get their reservation system corrected.

My group enjoyed our stay at this Homewood Suites location. Our room was spacious and was able to accommodate the five of us. I was greeted warmly by Xavier at check-in. For the complimentary breakfast, Grace made sure the offerings were plentiful for the guests and the area was kept clean. We loved the fact that the hotel was ideally located near the University of Florida, as well as restaurants, stores and I-75. This was our second time visiting this hotel and we would not hesitate to stay here again.

I checked in and after a couple weeks my credit card company called about many random charges - The started charging other rooms, room service and a couple of $1300 charges they can’t explain. Once I notified Hilton and the staff the charges doubled ! This place a a scam the manager threatened me and keep demanding another credit card as my company shut it off for Fraud ! Then they are happy the stole my money ! This is by far the worst hotel experience I e ever had - and management and Hilton don’t car the stole $5000 from my credit card and all the time kept it hidden so it did show on my bill only my statement which is difficult to get if you travel for work ! Worst travel experience of my life and I stay in hotels 1year out of every 3 years. They are being investigated for corruption and fraud !!!! Stay away at all costs !!!

Hotel is dated and poorly maintained. During our stay, there were temporary A/C systems throughout the building and hall ways were not being cooled. The rooms had A/C going to them but did not cool down fully. Worst part of our stay was being woken up by a hotel employee knocking on my door 3 hours before check out to see if anyone was still in the room.